"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact details, and other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone, such as the insurer number on a health insurance card (personal identification information).

We may ask users to provide personal information when registering for our services, including name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number.

Additionally, we may collect transaction records and payment information related to users, including personal information, from our business partners (such as information providers, advertisers, and ad distribution partners, hereinafter referred to as “partners”).

The purposes for which we collect and use personal information are as follows:

1. Purposes of Collecting and Using Personal Information

2. We collect and use personal information for the following purposes:

3. To provide and operate our services

4. To respond to user inquiries (including identity verification)

5. To send emails regarding new features, updates, promotions, and other services provided by our company

6. To communicate important information such as maintenance updates and critical notices

7. To identify and restrict users who violate our Terms of Service or attempt to use our services for fraudulent or improper purposes

8. To allow users to view, modify, or delete their registered information and check their usage status

9. To process and charge fees for paid services

10. For other purposes incidental to the above-mentioned purposes

1. We will only change the purpose of use of personal information if it is reasonably recognized as related to the original purpose.

2. In the event of a change in the purpose of use, we will notify users of the updated purpose or publicly announce it on our website through the prescribed methods.

1. We do not provide personal information to third parties without prior user consent, except in the following cases. However, this does not apply when permitted by the Personal Information Protection Law or other applicable laws and regulations.

    a. When it is necessary to protect a person’s life, body, or property, and obtaining the individual’s consent is difficult.

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    b. When it is particularly necessary for improving public health or promoting the sound growth of children, and obtaining the individual’s consent is difficult.

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    c. When cooperation is required with a national agency, local government, or an entity entrusted by them to carry out duties prescribed by law, and obtaining the individual’s consent may hinder the execution of those duties.

    d. When the following matters have been notified or publicly announced in advance, and we have submitted a report to the Personal Information Protection Commission:

       i. That the purpose of use includes providing personal information to third parties.

       ii. The types of personal data to be provided to third parties.

       iii. The means or methods of providing personal information to third parties.

       iv. That, upon the individual’s request, the provision of personal information to third parties will be stopped.

       v. The method for accepting such requests from the individual.

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1. Notwithstanding the provisions above, the following cases are not considered third-party disclosures:

     a. When we entrust the handling of personal information (in whole or in part) within the necessary scope to achieve the purpose of use.

     b. When personal information is provided as part of a business succession due to a merger or other corporate reorganization.

     c. When personal information is jointly used with a specific party, the following details are notified to the individual in advance or made easily accessible: The fact that personal information will be jointly used. The specific items of personal information subject to joint use. The scope of parties jointly using the personal information. The purpose of use by the parties involved. The name or title of the entity responsible for managing the jointly used personal information.

1. We will promptly disclose personal information upon request from the individual. However, we may choose not to disclose all or part of the requested information in the following cases. If we decide not to disclose the information, we will notify the individual without delay. Additionally, a fee of 1,000 yen per request will be charged for the disclosure of personal information.

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​     a. If disclosure may harm the life, body, property, or other rights and interests of the individual or a third party.

     b. If disclosure may significantly interfere with the proper execution of our business operations.

     c. If disclosure would violate applicable laws and regulations.

1. Notwithstanding the provisions above, we do not disclose historical data, characteristic data, or other non-personal information as a general rule.

1. If a user’s personal information held by us is incorrect, the user may request the correction, addition, or deletion (hereinafter referred to as “correction, etc.”) of their personal information in accordance with the procedures prescribed by us.

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2. If we determine that it is necessary to comply with the user’s request, we shall promptly proceed with the necessary correction, etc. of the relevant personal information.

3. If we make corrections, etc., based on the provisions of the preceding paragraph or decide not to make such corrections, we shall notify the user without delay.

1. If an individual requests the suspension or deletion (hereinafter referred to as “suspension of use, etc.”) of their personal information on the grounds that it is being handled beyond the scope of its intended purpose or that it was obtained through fraudulent means, we shall promptly conduct the necessary investigation.

2. Based on the results of the investigation in the preceding paragraph, if we determine that it is necessary to comply with the request, we shall promptly proceed with the suspension of use, etc. of the relevant personal information.

3. If we carry out the suspension of use, etc., or decide not to do so based on the provisions of the preceding paragraph, we shall notify the user without delay.

4. Notwithstanding the provisions of the preceding two paragraphs, if the suspension of use, etc. involves a significant cost or if it is otherwise difficult to carry out, and an alternative measure can be taken to protect the rights and interests of the user, we shall implement such an alternative measure instead.

1. Unless otherwise specified by laws, regulations, or specific provisions within this policy, we may change the contents of this policy without prior notice to users.

2. Unless otherwise determined by us, the revised privacy policy shall take effect from the time it is published on this website.

For inquiries regarding this policy, please use the inquiry form.

TUG Building 4F, 2-1-10 Iidabashi, Chiyoda-ku, Tokyo

STRONG Pilates Japan Co., Ltd.

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